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What is an Aeroline Card?
An Aeroline Card works like a prepaid card where you can easily purchase Aeroline tickets with the value in your card while enjoying various exclusive benefits.
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Why should I apply for an Aeroline Card?
It is convenient and easy with bonus values for your top-ups to travel more, getting Priority Access Passes to obtain a seat when our coaches are running full, and to obtain e-tickets where you can print the e-ticket and immediately board without checking in.
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What are the benefits of the Aeroline Card?
- Receiving Bonus Value
Depending on the amount of your top-up, you get Bonus Value ranging from RM10 to RM80 (S$5 to S$50). The more you top-up, the more you get! From time to time, we also have promotional periods which offers extra Bonus Value for your top-ups.
The table below shows the Bonus Value and the quantity of Priority Access Pass (PAP) you will receive for different amounts of top-ups:
| Top-Up Value (RM/S$) | Bonus Value (%) | Bonus Value (RM/S$) | Complimentary PAP | | RM200 / S$100 | 5 | RM10 / S$5 | Yes / 1 piece |
RM300 |
5 |
RM15 |
Yes / 1 pieces |
| RM500 / S$300 | 7 | RM35 / S$21 | Yes / 3 pieces | | RM800 / S$500 | 10 | RM80 / S$50 | Yes / 5 pieces |
- Earning Aeroline Priority Access Pass (PAP)
You will receive Aeroline Priority Access Pass each time you do a top-up. Redemption of your PAP will enable you to unlock a reserved seat on the lower deck for a trip that you want when all the upper deck seats are fully sold out.
- No Administration Fee
When you use Aeroline Card to purchase tickets online or over the counter, the administration fee will be waived.
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How much do I have to pay for an Aeroline Card?
There is no joining or annual fee to have an Aeroline Card. You simply choose a top-up amount and you will be ready to use it to purchase your tickets.
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How do I sign up for an Aeroline Card?
You can do so via walk-in at any of our Aeroline service centre or simply log in and apply at our website.
A walk-in sign up would enable you to obtain your new Aeroline Card and Priority Access Pass (PAP) instantly.
A sign-up via online however will require 2-4 working weeks of mail delivery for your new Aeroline Card. Please ensure your mailing address is accurately stated to allow us to successfully mail it to you.
Either way of how you sign up, you may immediately use your new Aeroline Card to purchase tickets as well as redeem your PAP voucher if you choose to do so.
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What kind of fees do you charge to own an Aeroline Card?
We do not charge anything: no monthly, annual or any joining membership fees. Your sign-up is completely free and you only need to begin with a top-up value.
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How do you secure my Aeroline Card value and details?
Our website is encrypted with security and your Security Code further helps to prevent anyone from misusing your Aeroline Card value and details.
Kindly note that you are responsible for all transactions initiated by the use of your Aeroline Card.
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Can I make changes to my details and Security Code?
If you’ve purchased your card via our Service Centre, you can do so at our Service Centre. Alternatively, you may choose to have your card to be accessible via online (by linking it to our website) which will then enable you to make the changes yourself.
If you have signed-up and obtained the Aeroline Card via our website, then you may easily access your account to change your details and Security Code via the Aeroline Card Centre.
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If I registered for my Aeroline Card at your service centre, can I still purchase a ticket with my Aeroline Card via online?
Absolutely. You may do so by linking your Aeroline Card to our website.
Simply visit our website at Aeroline.com.my and Aeroline.com.sg
Upon logging in, at your Travel Summary, click onto the Aeroline Card page which is on the right side of your screen.
A new page will load and at the top of the page, you will see the link that invites you to link your Aeroline Card to our website. Simply click on it and it will take you to a new page that requires you to key in your Aeroline Card number and security code.
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How do I use my Aeroline Card on your website?
Simply log-in to our website and at the first page of your online purchase, 'Plan Trip' - to select your choice route and date, there will be an option at the bottom to select a payment method. You can choose to pay by credit card or your Aeroline Card.
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Can I cancel my card whenever I want to?
Unfortunately you may not at the moment. The Card value or any unused value excluding the bonus value can be refunded in the event that Aeroline cease to run its business or the demise of the Cardholder. In any other circumstances, it is not refundable or exchangeable for cash.
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Can I change ownership of my Aeroline Card?
The Aeroline Card will belong to the registered individual and no transfer of ownership can be done.
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Who should I contact if I have a problem with my Aeroline Card?
You can contact our Call Centre at +603 625 888 00 or +65 625 888 00 or email us at enquiry@aeroline.com.my and we shall assist you with your enquiries.
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What should I do if my Aeroline Card is lost/stolen?
Any loss resulting from lost/stolen card shall be borne by the Cardholder.
In cases of a lost/stolen Aeroline Card, the card will not be replaced and Aeroline is not responsible to replace it or its value which the cardholder claims contained in the card.
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Can I get the Priority Access Pass immediately after an online top-up so that I can use it to get a lounge seat?
Yes, your PAP can be immediately used.
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Can anyone of my family/friends use my Aeroline Priority Access Pass?
Yes, you may share this privilege with your family and friends.
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Can I get my PAP back if I change my trip in which I get to sit at the upper deck?
As your PAP was initially used to book a lower deck seat, the successful redemption of your PAP is therefore not refundable.
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Will I be informed of any new Aeroline Card promotions/benefits?
Yes, we send emails to cardholders of our latest updates and promotions.
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